Using Video to Streamline Customer Support

Posted by Daniel Roche on Feb 10, 2017 12:27:00 PM

In an increasingly video content-driven marketplace, many support reps still rely heavily on fat user manuals and Byzantine knowledge bases to help customers. Video provides a time-saving, cost-efficient, highly effective way to educate and help users.

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Topics: Video, visual, engagement, customer

How Audio and Visual Aids Help in Business Communication

Posted by Joseph de Leon on Oct 24, 2016 12:35:11 PM

According to the US Department of Labor OHSA Office of Training and Education, the retention of information three days after a meeting or other event is six times greater when presented by visual and oral means.

They also go on to say that the combination of sight and sound, along visual elements such as graphics or written text is a necessary component for retaining information.

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Topics: Communication, webcasting, Audio, visual

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